Service & Satisfaction

“We are proud to serve Dubuque coffee. The product is top notch and
consistent, and the service is the best there is. Dubuque Coffee Company
will satisfy your every need.”
Mike Brady – St. Louis Club

We understand service begins and ends with the needs of our customers. When you work with Dubuque Coffee Company, you always come first. We supply and support the very best equipment to provide a trouble free brewing experience. Our sales experts know specifically what equipment works best in every application and customize a package of equipment for each valued customer. Our dedication to your satisfaction assures:

  • Correct and adequate equipment for all your brewing needs
  • Proper filtration to help maintain a trouble free machine
  • Training both in coffee brewing and cleaning techniques
  • Brew analysis and machine inspection on a regular basis

Even though our equipment package is reliable – and we go above and beyond to maintain a trouble free experience for you – occasional service needs do occur. Whatever the issue, we are always on call for you. Should a situation occur, we give you peace of mind 24/7 with a simple call. If we can’t solve your issue on the phone, we have partner technicians throughout the country to respond quickly to your needs. For our many satisfied customers, we are happy to provide premier service second-to-none. For those considering Dubuque, we’re eager to prove what exemplary service is all about!